Refund policy

INFORMATION ON THE RIGHT OF WITHDRAWAL
(pursuant to art.49, paragraph 4, Legislative Decree 21/2014)

The customer has the right to withdraw from the contract, without indicating the reasons, within 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from the purchase order through a declaration to be sent within the aforementioned term by registered mail to the following address:

Attn: Returns and Refunds Office

Magnus Siculus Srl

Via Raffaele Maffei snc, 91022

Castelvetrano, TP, Italy

To this end, you can use the attached model withdrawal form, or any other type of written declaration which explicits your intention to withdraw from the contract, provided that it is sent to the address indicated above with the forms and within the above terms.

The right of withdrawal is excluded in the following cases:

- order of products by a non-consumer customer and / or requesting an invoice

- order of products made to measure or clearly personalized;

- order of products that are likely to deteriorate or expire rapidly;

- order of sealed products that cannot be returned for hygienic reasons or related to health protection or that have been opened after delivery.

With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that among the Products that "risk to deteriorate or expire rapidly" or "Sealed Products that have been opened after delivery" all products are included food sold by Magnus Siculus, as their organoleptic and hygienic characteristics are subject to alteration as a result of inappropriate storage.

In the case of exclusion of the right of withdrawal, Magnus Siculus will return the purchased products to you, charging you for the return costs.

If you withdraw from this contract (except in the cases listed above where withdrawal is excluded) you will be reimbursed for all the payments you have made in our favor, including any delivery costs (except for the additional costs deriving from your possible choice of a type of delivery other than the less expensive type of standard delivery offered by us). Refunds will be made without delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from the purchase order, except for our right to suspend the refund until receipt of the goods. Refunds will be made exclusively in your favor and using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise or that your payment was made by cash on delivery (in the latter case the refund will be made to by bank transfer to your coordinates indicated by you); in any case, you will not incur any costs as a consequence of this refund.

Magnus Siculus fully bears the shipping costs for returning the products in case of exercise of the right of withdrawal. In order to benefit from this free shipping, you must wait to be contacted by Magnus Siculus following your withdrawal notice to agree on the return of the products to the courier indicated by us and you must return the products in the same box in which they were received. You are only responsible for the decrease in the value of the goods resulting from a manipulation of the property other than that necessary to establish the nature, characteristics and functioning of the goods.

***

TYPICAL MODULE FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
(pursuant to article 49, paragraph 1, letter h), legislative decree 21/2014)

 

ca Returns and Refunds Office

Magnus Siculus Srl

Via Raffaele Maffei snc, 91022

Castelvetrano, TP, Italy

I, the undersigned, ______________, hereby notify my withdrawal from the following purchase order:

- Order no .________ ordered on ___ / ___ / _____ (and received on ___ / ___ / ____)

- Name of the person who placed the order: ___________

- Mail associated with the order: _________________

- Shipping address of the order: ________________

- Bank details for reimbursement (fill in only in case of payment made by bank transfer or cash on delivery):

C / C made payable to_____________________

IBAN _____________________________________________

Date ___________________

Signature ______________________________

Language
Italian
Open drop down